Megatech Shipping Policy
All customers are responsible for shipping the units in need of repair or servicing to and from our facility at their expense, unless arranged otherwise. Return shipping is usually included in Warranty service by some manufacturers. In such case, the customer is required to send the defective unit with original or adequate box and packing for re - shipping. Megatech reserves the right to refuse warranty service of any goods damaged in transit due to improper packing. Please inquire for specific recommendations for alternative means of shipping your unit to us. Refer to our packaging section for tips on shipping your unit to us.
Who To Ship By
Which courier you choose to use is entirely up to you. If you are in the Toronto area and are unable to drop off the defective unit in person, you might consider sending your unit via a small city courier. This can prove to be efficient and cost effective. When we receive a unit and find that it is damaged, we do a quick visual inspection of the exterior of the monitor, the packing, and the box and then put the monitor back in the box. We then contact the customer to inform them of the problem.
Receiving damaged goods
At this point the customer can then decide if they would like to pursue the shipping company for damages or if they would like us to continue with the repair. If the customer would like to pursue the shipping company for damages, the customer must contact the shipping company and make arrangements for them to come and view the unit. Megatech will not accept the responsibility of pursuing a shipping company for evaluations or for financial payment for damages. We will put the customers unit aside until the customer works out an arrangement with the shipping company in question.
Please note that courier companies usually take note to the quality of box and packing used to ship the unit, and hence in their inspection of the damaged unit will usually be blameless. So ensure that the unit is appropriately boxed and packed prior to shipment.
What do I do if I don't have box and packing
If you do not have appropriate box and packing and you desire to ship us your monitor you have a number of options:
You can have the unit personally dropped off by hand (if you are within travelling distance)
You may elect to ship the unit by a smaller city courier as they do not require a box to transport your unit
You may attempt to locate and purchase box and packing on your own
You may purchase the box and packing from us (if they are in stock) and have it shipped to your location to commence with the repair process
How do I pack my defective unit
All Products:
The best advice is to always keep your original box and packing as there is never a better substitute. If you have a number of units, keep at least 2 sets of box and packing for future shipping. Replacement box and packing is never quite as good and is usually expensive.
Make sure that the bottom of your box is strongly reinforced
The unit must be fitted tightly so that it does not move freely
If you do not have the appropriate original box and packing, make sure that the bottom of the box is very well padded
Reinforce the outlined structure of the box (seams, corners, etc.) with strong tape if box integrity is at all questionable
Clearly mark your box with the appropriate information (name, address, return address and RMA number) if it is being sent in for service. Remove any old shipping labels as this may be confusing to the courier drivers and thus send your unit to the wrong destination.
Monitors Only:
The monitor should be enclosed in a clear plastic bag to protect the unit from dust
Always ensure that there is adequate amount of packing (styrofoam) in the base of the box before the monitor is packed
Never ship the unit sitting in a normal upright position with a base on it unless it is in its original box and packing. The unit can be very easily damaged
Place the unit either on its face (screen down) or upside down (with the pedestal facing up). If the box will not close because of the pedestal, remove the pedestal and do not send it
Do not pack your monitor with loose fill (styrofoam chips, pelasfam, etc.). This is not proper monitor packaging material and makes a dreadful mess. Also it does not provide adequate protection
All customers are responsible for shipping the units in need of repair or servicing to and from our facility at their expense, unless arranged otherwise. Return shipping is usually included in Warranty service by some manufacturers. In such case, the customer is required to send the defective unit with original or adequate box and packing for re - shipping. Megatech reserves the right to refuse warranty service of any goods damaged in transit due to improper packing. Please inquire for specific recommendations for alternative means of shipping your unit to us. Refer to our packaging section for tips on shipping your unit to us.
Who To Ship By
Which courier you choose to use is entirely up to you. If you are in the Toronto area and are unable to drop off the defective unit in person, you might consider sending your unit via a small city courier. This can prove to be efficient and cost effective. When we receive a unit and find that it is damaged, we do a quick visual inspection of the exterior of the monitor, the packing, and the box and then put the monitor back in the box. We then contact the customer to inform them of the problem.
Receiving damaged goods
At this point the customer can then decide if they would like to pursue the shipping company for damages or if they would like us to continue with the repair. If the customer would like to pursue the shipping company for damages, the customer must contact the shipping company and make arrangements for them to come and view the unit. Megatech will not accept the responsibility of pursuing a shipping company for evaluations or for financial payment for damages. We will put the customers unit aside until the customer works out an arrangement with the shipping company in question.
Please note that courier companies usually take note to the quality of box and packing used to ship the unit, and hence in their inspection of the damaged unit will usually be blameless. So ensure that the unit is appropriately boxed and packed prior to shipment.
What do I do if I don't have box and packing
If you do not have appropriate box and packing and you desire to ship us your monitor you have a number of options:
How do I pack my defective unit
All Products:
Monitors Only:
